Customer Service phone numbers listed on all patient billing statements are currently not working. Callers are experiencing fast busy signals, and/or a message that “all circuits are busy”. We are working to resolve the issue as soon as possible. We are sorry for any inconvenience.


For the latest COVID-19 information for Massey, visit


Refer a patient

Physicians wishing to refer a patient can do so in one of two ways:

1. Call our referral coordinators at (804) 828-7999 Monday through Friday, 8 a.m. - 4:30 p.m.

2. Contact us online anytime to start the scheduling process.

For questions regarding referrals to specific clinical trials, please contact Amanda K. Garnett, RN, 804-628-6430 or